At RitterAssociates, we have talented research professionals who can work with you to design a retail analysis program that best fits the needs of your company. Many companies find that talking with their actual customers best helps them to improve customer satisfaction and overall sales. RitterAssociates offers both customer intercept surveys and customer exit surveys to gather information on your customers’ preferences and opinions.
When you utilize our customer intercept surveys, an experienced research professional will talk to your customers while they are onsite at the location. By using the customer intercept surveys, you can determine the customers' motivations for visiting the store, their expectations, past experiences, and gather information about their current experience plus much more. Our retail analysis experts will work with you to write a list of questions that will best assist you in improving sales and customer service.
When you utilize the customer exit survey program we developed, the intervention with the customer occurs immediately while it is still fresh in their mind. Experienced field inspectors collect the data via laptop, PDA or paper surveys and submit it within 24 hours to RitterAssociates headquarters in Toledo, Ohio. Our process allows us to collect, review and analyze the data and deliver it to you within 48 hours.
Customer intercept surveys and customer exit surveys can be useful in providing extremely valuable information such as demographics, motivation for coming to your store, and customer opinions. You will be able to assess whether or not each customers unique experience meets the standards you have established for providing excellent customer service. By understanding the customers' desires and motivations, you can become more effective in serving their needs and in turn increase your sales!
For more information on the customer intercept surveys and customer exit surveys available through RitterAssociates, call us today at 877-284-9785 or email firstname.lastname@example.org. We look forward to hearing from you soon.