Often a customer’s first experience with a company is over the phone. We all know that first impressions can sometimes make or break a sale, so it’s of paramount importance that your employees are knowledgeable, friendly and helpful when speaking to perspective clients over the phone. But how do you measure your employees’ skills on the phone?
RitterAssociates offers telephone mystery shopping programs through our on-site Call Center that can improve customer service and the sales performance of your employees when they answer the telephone. Telephone mystery shoppers can ask the questions you want and interact with your employees to elicit desired responses.
Telephone mystery shopping programs are ideal for any company conducting sales or interacting with customers over the phone. Telephone mystery shops can track and trend customer service levels, response times and customer service representative knowledge. Telephone mystery shop programs can also be used to gather competitive information from your competitors.
Our telephone mystery shopping program offers digitally recorded conversations that are available to you on the same day. This ensures your ability to react to potential problem areas or reward employees who deliver superior phone skills -- promptly. If your company uses the telephone to communicate with customers, then a telephone mystery shopping program may be perfect for you.
RitterAssociates also has experience with setting up and managing customer hotlines for clients. We can field the calls from your customers and route the call accordingly if we cannot resolve the issue for you.
For more information on the telephone mystery shopping programs available through RitterAssociates, call us today at 877-284-9785 or email email@example.com. We look forward to hearing from you soon.
Get a competitive quote on telephone mystery shops.