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Companies have counted on RitterAssociates for more than 30 years

Let our experience work for you in designing the best customer experience and customer satisfaction measurement program

Custom measurement programsSince 1974, RitterAssociates has delivered accurate, quantitative, and actionable customer measurement data that enable our clients to maximize their return on investment and gain a competitive advantage in the marketplace.

RitterAssociates combines talent with technology to create the most effective custom measurement program to fit your needs.

RitterAssociates is one of the fastest growing firms that deliver customer experience and customer satisfaction measurement data in the United States, accounting for in excess of 300,000 mystery shops each year.  RitterAssociates maintains a very large and diverse database of shoppers across all 50 states.  In addition to mystery shopping, RitterAssociates offers many other types of services including customer intercepts, competitor shops, price audits, compliance audits, IWR/IVR surveys, and POP installations to name a few.  We partner with clients from all types of industries to ensure that the services you choose deliver the intended results. 

Customer reporting companyRitterAssociates reputation and continued success is dependent on the accurate and timely delivery of the customer measurement data. Our robust and user friendly reporting services are second to none.  As a client you will have access to our secure reporting portal where you will be able to easily track results and view trends through charts, graphs, or individual reports.  We have a wide array of reports that will allow you to compare scores by region, district, store location, question and more.

Actual shop results will also be exported to designated recipients in 48 hours or less from the time the shop is completed. 

For more information on the programs and services available through RitterAssociates, call us today at 877-284-9785 or email sales@ritterassociates.com.  We look forward to hearing from you soon.

 



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